Appointments

Configure Appointment Details
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Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use Accurx, Monday to Friday from 8:30am to 6:30pm. We will respond within 4 hours during opening times
  • phone us on 01268 533 928, Monday to Friday from 8am to 6:30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use Accurx, Monday to Friday 8:30am to 6:30pm. We will respond within 4 hours during opening times
  • phone us on 01268 533 928, Monday to Friday from 8am to 6:30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01268 533 928, Monday to Friday from 8am to 6:30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.                                                                                         

To receive Text messages from the surgery we will need your written consent.

Under the data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section

Posters will be displayed in the waiting room or you can ask at reception for further information.

Transport

For out of area, community journeys and GP direct access diagnostic services at Basildon (e.g. X-ray, audiology) first appointments will be booked through an Essex call centre handled by East of England Ambulance service.

Patients will need to call 01245 444 580 during their opening hours of Monday to Friday 10am to 4pm to book patient transport journeys. The call lines will be for patients to book first time appointments and for the call handler to put them through the eligibility screening. The patient must have their NHS number available as without this then transport cannot be booked. 

The patient is required to book the journey themselves. The call centre will only accept carers/relatives to book journeys if the patient is unable to communicate or can become confused etc.

Page last reviewed: 19 November 2025
Page created: 26 September 2025