Welcome to Matching Green Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
Christmas 2020- your guide to health services for this Christmas Day, bank holiday Monday (28th Dec) and New Year's Day
Christmas period bank holiday services poster
If you have a cough, cold, temperature or flu symptoms then please self isolate at home and look on NHS111 website for advice and guidance. The surgery cannot offer assistance.
Please see links below for detailed information:
- What to do if you think you have COVID 19
- Some queries and answers about COVID 19
- How to manage respiratory tract infections
- Coping with stress and anxiety about COVID19
- How to wash your hands
- Advice for people at higher risk
- Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 - GOV.UK
- Government launches plan to tackle loneliness during coronavirus lockdown
Government launches plan to tackle loneliness during coronavirus lockdown - GOV.UK
In order to protect our patients and staff and we are asking our patients support with this.
Due to ever changing advice, guidance and updates with nCovid-19, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
The surgery is going to be doing telephone triage for all appointments from 16/03/2020
All routine appointments with a GP and nurse will be cancelled and if you require an urgent appointment you will go on a call list for a doctor to assess you.
We appreciate this isn’t an ideal situation, but we must do what is right for staff and patients alike.
Access to the Surgery
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Telephone the surgery between the hours of 08:00 at 18:00
- Request online. If not registered please contact the surgery to register for online services.
- Email the request to: email@example.com
Remember when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Thank you for your continued understanding and support.
GP Online Service
Save time – do it online! GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.
Online services complement the existing ways patients can access appointments, prescriptions and their records. Our practice already has the facility to offer online access to records and transactional services for our patients.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.
SystmOnline is a clinical software for patients which allows patients to book and cancel appointments, view their past and future appointment dates and times, request repeat medication, up-date contact details and to submit questions to the practice. Patients will need to come to the surgery with their photographic ID to get the user access codes for registering with SystmOnline. We are unable to issue user access codes to anyone other than the patient.
Application for Online access
SystmOnline Guidance & User Policy
Named accountable GP for all patients
As of 1st April 2015 all our registered patients have an allocated named GP to oversee their care
Dr R Chandel is your named GP who has the overall responsibility for the care that the surgery provides to you.
You can still see any GP working at the Practice and please continue to book appointments as you do with any of our available GPs or nurse
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery has suitable wheelchair access for disabled patients.
Electronic Data Sharing Model (eDSM)
You may have seen or heard about the eDSM in the news or if you have recently visited other clinical services in the area. This will allow patients to consent or dissent to sharing information on their record with other services using SystmOne.
SystmOne is a computer system that we use in the practice to record your clinical information and various other NHS care services use the same programme such as the District Nursing team, Podiatry. By consenting to a share this will allow immediate access to your clinical information inputted outside of the practice instead of us having to rely on letter and fax notifications.
Your GP, during your consultation, will need to know if you wish to consent or dissent.
There is more information about existing guidelines at http://www.nhscarerecords.nhs.uk/carerecords
Please open the attached links for further information regarding the electronic data sharing model.
1) Important information about your detailed health records
2) A Patient's guide
(Site updated 23/12/2020)