For out of area, community journeys and GP direct access diagnostic services at Basildon (e.g. X-ray, audiology) first appointments will be booked through an Essex call centre handled by East of England Ambulance service.
Patientswill need to call 01245 444580 during their opening hours of Monday to Friday 1000- 1600 to book patient transport journeys. The call lines will be for patients to book first time appointments and for the call handler to put them through the eligibility screening. The patient must have their NHS number available as without this then transport cannot be booked.
The patient is required to book the journey themselves. The call centre will only accept carers/relatives to book journeys if the patient is unable to communicate or can become confused etc.